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What Platine holds
Platine is where your house keeps its records: clients and contacts, watches and their service history, orders and requests, documents and specifications, and the partners you work with. You decide what enters. Nothing is imported without your action.
Your records are yours
You are the data controller. Platine is the processor. We hold your records to operate the service you're paying for — nothing else. We do not sell data, we do not share it with anyone beyond the infrastructure providers required to run the service, and we do not use it to build products for anyone else.
Tenant isolation
Each house's records are scoped to that house alone. No shared index, no cross-customer retrieval, no other customer can reach them. This applies on every plan, including the cheapest — it is never a paid upgrade.
The assistants
Platine's assistants work from your records, under your permissions. An assistant receives only the information it is authorised to use for the task in front of it. Your data is not used to train public foundation models. Drafts and proposed actions wait for a person before anything is sent, changed or shared.
What Platine reads outside your workspace
Mirror and Loupe read publicly available sources — search results, marketplaces, forums, retailer sites and social platforms. Only what anyone could reach without a login. No credentials are used and no private systems are accessed.
Where it lives
Platine runs on managed cloud infrastructure. Hosting region, provider, retention periods and sub-processors will be documented in writing before production onboarding, and a data-processing agreement is available on request.
Your control
Export or delete your records at any time, in full, in an open format. No request or approval needed. Access within your workspace is governed by role-based permissions you set. When an account closes, records are deleted on the schedule set out in your agreement.
Cookies and the website
This site uses no advertising or tracking pixels. If you submit a form, we store what you sent in order to reply to you, and nothing more.
Private preview requests: when you ask for access to the private preview, we store your email address, house name (if given), the time, your IP address, the version of the preview Terms you accepted, and a log of code attempts and visits. We use this only to decide, secure and audit access, never for marketing.
If you arrive from a personal link, we record that the link was opened and which sections were viewed. No cookies, no IP addresses.
We keep a record of the website you check, to improve the Mirror.
If you tick “Also send me product news” when you request a Mirror report, we keep your email, the website you checked and the date, to send you product news. Reply “stop” to unsubscribe. If you do not tick it, we do not store your email. We delete scan records and opt-ins after 12 months.
Contact
Questions about privacy, or a data request? Write to pouriya@platine.watch.